Managing your Personal Data
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
What Personal Data do we collect?
The information that you share with us enables us to provide a service to you. We collect this information through enquiries on this website, telephone, electronic or written correspondence. We may ask you for certain personal information such as your name, telephone number, email address and private or business address as well as information that relates to the product or service you are enquiring about.
How do we Protect your Personal Information
We are committed to protecting your personal information and implement appropriate technical and organisational security measures to protect it against any unauthorised or unlawful processing and against any accidental loss, destruction or damage.
This policy explains what cookies are and how they are used on our website. We encourage you to read the policy in full so that you understand what information we collect using cookies.
What is a Cookie?
A “Cookie” is a simple ‘text file’ which typically contains two pieces of information: a site name and a unique user Identifier using your Internet Protocol (IP) address. If you agree, we will store these Cookies on your browser or hard drive when you visit our website. We use the following four types of cookie:
Strictly Necessary Cookies
These cookies are essential to make our website work. Without these cookies, our website cannot operate effectively.
Analytical and Performance Cookies
These cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your website experience. These cookies do not collect information that identifies you, instead they aggregate masses of data to provide information about how our website is performing.
When you are browsing or shopping, these cookies remember your preferences and help improve your website experience. These include things like remembering your browsing and language preferences or your chosen image size, meaning we can serve you the best possible experience each time you visit our site.
Targeted Advertising Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We use this information to deliver advertisements which are more relevant to you. They create personalised content that helps display advertisements that are relevant to you. We may also share this information with third parties for this purpose and you may see our advertisements while using other third-party websites.
You can enable, disable and delete cookies through your browser. If you choose to disable cookies, our website may not operate correctly, and you may not be able to access secure areas of our website. If you choose to delete your cookies, you may have to update your preferences with us again and the experience you receive upon returning to our site for the first time may be slightly degraded until our cookies update with your preferences again.
Click the links below to learn how to manage your cookie preferences through your browser:
What are your Rights?
You are entitled to request the following from us, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
• Right of access –to request access to your personal information and information about how we process it
• Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• Right to erasure (also known as the Right to be Forgotten)
• Right to restriction of processing – to restrict processing of your personal information
• Right to data portability – to electronically move, copy or transfer your personal information in a standard form
• Right to object – to object to processing of your personal information
• Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact us quoting Security and Privacy Enquiry.
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
How to Contact Us